Contact information

CONTACT VELMY

If you have a question about a product, need assistance with an order, wish to request a return or would like an update regarding your delivery, please contact our customer support team.

Email: support@velmy.com

Support hours: Monday to Friday, 9:00 am to 5:00 pm, UK time, excluding public holidays.

We aim to reply within one business day. During particularly busy periods, responses may take slightly longer.

To help us assist you quickly, please include:

• Your full name;
• Your order number;
• The email address used at checkout;
• A clear description of your question or issue.

If your item is damaged, faulty or incorrect, please also include clear photographs of the product, packaging and shipping label.

Trading name: VELMY
Customer support email: support@velmy.com