Terms of service

TERMS OF SERVICE

Overview

This website is operated under the VELMY brand. Throughout the website, the terms “VELMY”, “we”, “us” and “our” refer to the business operating VELMY.

VELMY offers this website, including all information, tools, products and services available through it, subject to your acceptance of these Terms of Service and the other policies displayed on the website.

By visiting our website or purchasing something from us, you use our “Service” and agree to be bound by these Terms of Service.

These Terms apply to all users of the website, including browsers and customers. If you do not agree with these Terms, you must not access the website or use the Service.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products.

1. Online store terms

By using this website, you confirm that you are at least the age of majority in your country or place of residence, or that you have permission from a parent or legal guardian.

You must not use our products, website or Service for any illegal or unauthorised purpose.

You must not:

• Violate any applicable law or regulation;
• Infringe our intellectual property rights or those of another party;
• Transmit viruses, malware or other destructive code;
• Attempt to interfere with the website’s security or operation;
• Collect personal information about others without lawful authority;
• Use the Service to harass, deceive, abuse or harm another person.

A material breach of these Terms may result in the suspension or termination of your access to the Service.

2. General conditions

We reserve the right to refuse or cancel an order where reasonably necessary, including when:

• A product is unavailable;
• Pricing or product information contains an obvious error;
• Payment cannot be authorised;
• We reasonably suspect fraud or misuse;
• Delivery restrictions apply;
• The order contains quantities that appear intended for unauthorised resale.

If we cancel an order after payment has been taken, we will refund the relevant amount to the original payment method.

You must not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or website content without our prior written permission, except where permitted by law.

3. Accuracy of information

We take reasonable care to ensure that the information available on our website is accurate and current.

However, website content may occasionally contain typographical errors, inaccuracies or omissions. Product descriptions, prices, promotions, availability and delivery estimates may be corrected or updated where necessary.

Nothing in this section excludes any obligation or liability that cannot lawfully be excluded.

4. Products and availability

Certain products may be available exclusively online and may have limited quantities.

We make reasonable efforts to display product colours, materials, measurements and images as accurately as possible. However, the appearance of colours may vary depending on your screen settings and lighting conditions.

Product measurements are approximate unless stated otherwise.

We may limit product quantities, discontinue products or restrict sales by person, household, order, region or jurisdiction where reasonably necessary.

Returns and exchanges are subject to our Return and Refund Policy and applicable consumer law.

5. Prices and payment

Prices are displayed in the currency shown on the website and may change before an order is placed.

The price charged will be the price shown at checkout when you submit your order, except in the case of an obvious pricing error.

Available payment methods will be displayed at checkout.

You confirm that:

• The billing and payment information you provide is complete and accurate;
• You are authorised to use the selected payment method;
• You will update your information where necessary so that we can process your order and contact you.

Any applicable delivery charge, tax or other mandatory cost known to us will be displayed before you place your order.

6. Orders and contract formation

Submitting an order constitutes an offer to purchase products from VELMY.

An automated order confirmation acknowledges that we have received your order but does not necessarily mean that we have accepted it.

A contract is formed when we confirm acceptance or dispatch the goods, depending on the wording of the confirmation sent to you.

We may contact you using the email address or telephone number provided at checkout regarding your order.

You are responsible for providing complete and accurate contact, payment and delivery information.

7. Delivery

Delivery is governed by our Shipping Policy.

Delivery dates are estimates unless we expressly agree to a guaranteed delivery date.

We are not responsible for delays caused by circumstances outside our reasonable control. However, this does not affect any rights available to you under applicable consumer law.

You are responsible for checking that your delivery address is correct before placing an order.

Additional costs caused by an incorrect or incomplete address may be charged where permitted by law.

8. Returns and refunds

Your rights to cancel an order, return goods and receive a refund are explained in our Return and Refund Policy.

Nothing in these Terms restricts your statutory consumer rights.

9. Third-party services and links

Our website may contain links to or integrations with third-party websites, payment providers or services.

We do not control third-party websites or their content and are not responsible for their services, security or privacy practices, except where liability cannot lawfully be excluded.

You should review the relevant third party’s terms and policies before using its services.

10. Reviews, feedback and submissions

If you submit a review, suggestion, photograph or other content to us, you confirm that:

• You have the right to submit it;
• The content is accurate and lawful;
• It does not infringe another person’s rights;
• It does not contain malicious code, abusive material or misleading information.

Unless otherwise agreed, you grant us a non-exclusive, worldwide and royalty-free licence to use, reproduce, edit and display that content for the operation and promotion of VELMY.

This licence does not transfer ownership of your content to us.

We may remove content that is unlawful, misleading, offensive or infringes third-party rights.

11. Personal information

The collection and use of personal information through our store are governed by the Privacy Policy displayed separately on the website.

12. Errors and corrections

We may correct typographical errors, inaccuracies or omissions and update information relating to:

• Product descriptions;
• Prices;
• Promotions;
• Delivery charges;
• Transit times;
• Product availability.

If an error affects an order that has already been placed, we will contact you where appropriate and offer a lawful solution, which may include cancellation and a full refund.

13. Intellectual property

The VELMY name, branding, website design, text, graphics, photographs, videos and other content are owned by us or used under licence and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, republish or commercially exploit website content without prior written permission, except where permitted by law.

14. Disclaimer and limitation of liability

We do not guarantee that the website will always be uninterrupted, secure or free from errors.

We may temporarily suspend access for maintenance, security or operational reasons.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Breach of statutory consumer rights;
• Any liability that cannot legally be excluded or limited.

Subject to the paragraph above, we will not be liable for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer using the Service for personal purposes.

15. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted or removed.

The remaining provisions will continue to be valid and enforceable.

16. Termination

You may stop using the Service at any time.

We may suspend or terminate your access if you materially breach these Terms.

Rights and obligations that arose before termination will continue where their nature requires it.

17. Entire agreement

These Terms and the policies referenced on the website constitute the agreement between you and us concerning your use of the Service and purchases made through it.

They do not exclude any rights that cannot lawfully be excluded.

18. Governing law

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you are a consumer resident elsewhere, you retain any mandatory protections provided by the law of your country of residence.

You may bring proceedings in any court that has jurisdiction under applicable consumer law.

19. Changes to these Terms

We may update these Terms by publishing a revised version on this page.

Changes apply from the effective date displayed and will not retrospectively reduce rights relating to an order already accepted.

20. Contact information

Questions about these Terms should be sent to:

Email: support@velmy.com
Trading name: VELMY